Role
Designer
Timeline
July 2020 — Sept 2020
Discovery
For this project, discovery methods I used were persona's, and user requirements.
User Requirements
I began the process of discovering user requirements to figure out what the main components the interface should have.
Initial stakeholder request:
I want the act of ordering from a digital menu to be more pleasurable than a paper menu for a customer.
Final User requirements:
● Application needs to allow a customer to send orders through a digital menu.
● Customer need to be able to select multiple items under a category.
● Customer need to be able to increase the quantity of an individual item while selecting it.
● Customer need to be able to order from both menus simultaneously.
● Application needs to let a customer know when a category is complete to inhibit confusion
● Easily Clear/Reset all selected items
● Application needs to allow a customer to send orders through a digital menu.
● Customer need to be able to select multiple items under a category.
● Customer need to be able to increase the quantity of an individual item while selecting it.
● Customer need to be able to order from both menus simultaneously.
● Application needs to let a customer know when a category is complete to inhibit confusion
● Easily Clear/Reset all selected items
Personas
After I finished with the user requirements, I then began constructing personas. As they were being constructed, I added any additional requirements I discovered based on their proposed personalities, goals, frustrations, and backgrounds.
Persona 1
Persona 2
Ideate/Sketch
When I completed the proposed user requirements and persona's. I began sketching what the interface could look like.
Lo-Fi Wireframes
After the sketches were completed, I then finalized them using the software Balsamiq. This interaction focused on a user making an order.
Stakeholder Feedback
Stakeholder went over low fidelity wireframes and provided feedback:
● I like the QR scan, it is a first good step to thinking through the problem and enhancing it with the technology. I want the same innovative thinking to the rest of the experience. ● There needs a cart component. How many pieces are being ordered, how to adjust the order, increase number of pieces easily, remove other ones.
● Remember this is an in-house all you can eat sushi bar. You need to indicate ordering multiple pieces. No need to add prices or the bill component. The customer sits down, orders from one (or both) of the menus, and they bring food out.
● “no selection” does not fit with the other options if there can be multiple selections.
● You need to account for all the sections of the form. There are 4 sections of sushi bar and 6 sections of kitchen.
● Remember this is an in-house all you can eat sushi bar. You need to indicate ordering multiple pieces. No need to add prices or the bill component. The customer sits down, orders from one (or both) of the menus, and they bring food out.
● “no selection” does not fit with the other options if there can be multiple selections.
● You need to account for all the sections of the form. There are 4 sections of sushi bar and 6 sections of kitchen.
Usability Tests & Challenges
After the stakeholder request were addressed, the user requirements were refined, and High Fidelity wireframes were constructed to perform user tests with 5 participants. The software used was 'UserTesting.' Here are some key findings:
● Participants in the usability test were having difficulty locating the scan button/icon.
● Multiple users suggested it would be nice to manually type in a number for large orders.
● Multiple users had difficulty finding the specific menu items.
● Multiple users suggested it would be nice to manually type in a number for large orders.
● Multiple users had difficulty finding the specific menu items.
Usability Test — This video is 1 out of the 5 remote usability tests that were conducted with participants.
Hi-Fi Wireframe
After resolving the user issues, I further refined the High-Fidelity wireframe and demonstrated the complete interaction of a customer ordering an item.
